Efficiently manage call routing based on time, ensuring that calls are directed to the appropriate destination during business hours, holidays, or off-hours.
Improve call handling by grouping multiple extensions together, allowing simultaneous ringing or sequential call distribution for better customer service.
Enhance customer interaction with automated Interactive Voice Response, enabling callers to navigate and access information or departments using keypad inputs.
Provide a convenient voicemail system for missed calls, allowing callers to leave messages, and users to retrieve and manage messages easily.
Maintain records of important conversations for quality assurance, compliance, and training purposes, ensuring transparency and accountability.