ASTPP Support Ticket Walkthrough

Train Yourself to Take Advantage of the ASTPP Support Tickets Add-on at Its Best!

The initial concept of support ticket was to ensure all customer concerns and issues get resolved on-time and can be tracked with ease. The support ticketing solution, also known as help desk ticketing software, is used to manage different tickets. Each ticket represents a technical or any other type of issue faced by the customer. The support ticket solution not only ensures that customers receive timely and satisfactory services, but also ensures that the technical team works productively.

In the VoIP industry, the importance of support tickets and help desk ticketing systems is quite high. This happens because VoIP is one of the most technical industries and technical concerns can better get managed by using a support ticket solution.

ASTPP has multiple add-ons and a support ticket is one of the add-ons offered to ASTPP users. As the ASTPP community knows how crucial a help desk ticketing system is in any VoIP business, this add-on is made available for free to ASTPP users. It is a community add-on, which means ASTPP enterprise and open source users can use this add-on aka help desk ticketing solution.

Mr. Hemdip Badani, one of the community members of ASTPP, will take this webinar. In the webinar, Hemdip will give a complete walkthrough of the “Support Tickets” add-on of ASTPP. All webinar participants will get an opportunity to see a live demo and have a live training of this ASTPP add-on. The tips and tricks to be shared in the webinar are applicable to all help desk support ticket solutions. It means if you are using or going to use any other support ticket system, then also attending this webinar will benefit you.

Along with the technical demo of the help desk ticketing solution, all participants will also be able to learn about some interesting facts from business aspects related to the support ticket solution.

Topics to Be Covered in the Webinar:

• What is a help desk / support ticket solution?
• What are the major benefits of having a support ticket solution?
• Which are must have features in the help desk ticketing solution in the 21^st century?
• Major features ASTPP Support Tickets add-on has
• Live product walkthrough and quick training of ASTPP Support Tickets add-on:
  > How to install the Support Ticket add-on?
  > How to configure multiple departments in this add-on?
  > How to configure multiple email addresses in the system?
  > How customers can effectively use the help desk ticketing solution?
  > What are the major features of this support ticket solution?
• Live Questions and Answers (QA) round

Top Reasons to Attend this Webinar:

• Get free technical training on ASTPP Support Ticket add-on
• Uncover some unknown yet interesting facts related to the help desk ticketing solution
• Learn about business aspects and customer usage tips related to the support ticket system
• Get more details on how you can use this software to improve customer experience
• Identify if your support ticket solution is up to the mark or you need to upgrade it
• Engage with the ASTPP community members in a live session
• And much more to explore