ASTPP Salesforce Integration
Enhance your customer relationship management by leveraging the CTI features available in Salesforce through the seamless integration with ASTPP.
Tailored Salesforce Integration
ASTPP is a highly flexible telephony platform that supports a wide range of API integrations and solution integrations. It can seamlessly integrate with any software, and the Salesforce integration is one such example. With this integration, users can access CTI features of ASTPP for SIP calling within Salesforce.
The ASTPP Salesforce integration offers a comprehensive set of communication functionalities within Salesforce, enabling sales, marketing, and customer relationship teams to access necessary information based on context. This integration saves time and enhances productivity, allowing businesses to leverage inbound and outbound calling features within Salesforce, improve efficiency, eliminate errors, and increase returns.
Our customers have found ASTPP Salesforce integration to be an excellent tool to empower their teams and improve their workflows. With this integrated solution, users can enjoy the benefits of an advanced communication system and a robust CRM platform. Our team is always ready to provide assistance with installation, configuration, and support for the ASTPP Salesforce integration, ensuring that our clients get the best value for their investment.
Key Features
CTI Features
Get access to major calling features of ASTPP within Zoho, in the form of a CTI popup, to enjoy seamless calling.
CDR display in CTI popup
Explore call detail reports of the last 10 calls or last N-number of interactions with your team in the CTI popup in Zoho to gain the required insight.
DTMF support
Access a complete dial pad within Zoho to make an outbound call and use other DTMF features to make business communication more effective.
Call management
Without leaving Zoho screen agents can manage inbound and outbound calls, which makes Zoho a perfect customer relationship management solution.
Click to call functionality
Enjoy click to call solution features in the Zoho CRM. On a mouse click to a lead or contact record, the system will generate an outbound call.
Blind call transfer
Transfer a call to a more skilled agent or manager to increase the success ratio with the blind transfer feature made available in Zoho.
Attended call transfer
Inform the manager or colleague before transferring a call to brief the case with the attended call transfer feature availed within the CRM.
Call mute and unmute
Enjoy the flexibility of putting a call on mute while looking for the required information for a client and unmute the call to discuss further.
Call hold and retrieve
Put a call on hold within Zoho with a single click to get necessary discussions with other extensions and retrieve the call to keep the customer informed.
Disposition Box
When a caller is converted into a lead or if it is an existing client, add a disposition message to refer to for future interactions.
Sync with SIP Device
On a mouse click, synchronize data of users stored in the Zoho CRM with SIP devices of ASTPP.
SIP status update
With the comfort of Zoho, make changes in the status of SIP devices using the CTI popup window availed of in the CRM.
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