AI-Powered Spam & Fraud Call Detection
Automatically analyze voice calls to detect suspicious or fraudulent behavior – all within your ASTPP portal.
ASTPP Enterprise Version 7 Beta Released
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Guard Your VoIP Business with AI-Powered Call Protection
Intelligent Call Monitoring is an advanced AI-driven feature integrated into ASTPP that leverages speech-to-text processing and contextual language analysis to detect spam, scams, and fraudulent activity in voice calls. The system categorizes calls as Safe, Suspicious, or Fraud, providing a confidence score and detailed explanation for each classification.
This powerful tool allows VoIP businesses to safeguard customers, reduce fraudulent activity, and enhance brand trust, all without disrupting existing workflows or processes.
Key Benefits
Stop Fraud Before Damage
Detect and block fraudulent calls before they can impact your customers or network.
Actionable Call Risk Trends
Gain valuable insights into call patterns and risk trends to continuously improve security.
Reduce Manual Work
Automate fraud detection, replacing time-consuming manual investigation with AI-powered analysis.
Real-Time Operations
Analyze calls as they happen with minimal latency and zero disruption to existing workflows.
Instant Customer Mapping
Quickly connect flagged calls directly to corresponding customer account within ASTPP.
Proactive Compliance
Demonstrate your commitment to security and regulatory compliance with advanced protection.
How It Works: Intelligent Call Analysis
Audio Analysis
Conversation audio is processed using state-of-the-art AI-powered speech-to-text technology and sophisticated contextual language models.
AI Judgment
Our advanced AI algorithms evaluate the tone, content, and subtle linguistic cues within the conversation to identify potential scam or spam indicators.
Risk Classification
The system assigns a comprehensive Spam Risk Score (Safe, Suspicious, or Fraud), along with a Confidence Level reflecting the AI’s certainty and a clear Reason for Flagging.
Reporting
Clear and detailed reports are automatically linked to your existing customer accounts within ASTPP.
Call Classification System
Safe
Spam Risk
Low
Confidence Level98%
AI Explanation
Normal conversation patterns detected. No aggressive sales tactics, threats, or urgency detected in speech patterns.
Suspicious
Spam Risk
Medium
Confidence Level87%
AI Explanation
Some suspicious patterns detected. Multiple urgency triggers and unusual investment terminology. Recommend caution.
Fraud
Spam Risk
High
Confidence Level95%
AI Explanation
Clear fraud indicators detected. Multiple threats about government action, requests for payment in gift cards, and high pressure tactic
Built for ASTPP, Backed by AI
- Seamlessly integrated directly into your ASTPP interface for a smooth workflow.
- Fully automated operation after each call – no manual input or configuration required for individual calls.
- Spam and fraudulent calls are clearly flagged within ASTPP's CDRs for immediate identification.
- Optional email notifications can be configured for high-risk call activity, allowing for prompt action.
Built for ASTPP, Backed by AI
Spam Risk Score
Calls are clearly categorized as Safe, Suspicious, or Fraud based on AI analysis.
Confidence Level
Understand the AI’s certainty in its classification for informed decision-making.
AI Explanation
Gain transparency with clear explanations detailing the reasoning behind each detection.
Instant Customer Mapping
Quickly connect flagged calls directly to corresponding customer account IDs within ASTPP.
Discover the Future of Call Protection
Want to see how AI can safeguard your VoIP business? Schedule a live demo now and explore its full potential.
See Intelligent Call Monitoringin Action
See Intelligent Call Monitoringin Action
Sample Call Analysis Report
A clear, AI-generated summary of a call, highlighting the spam risk score, full transcript, and classification details. [Insert Image/Mockup Here]
ASTPP Integration View
See at a glance how spam detection is seamlessly visible within your familiar call detail records in ASTPP. [Insert Image/Mockup Here]
Quick Settings Access
Easily enable and manage CallDefender settings directly from your ASTPP Admin panel. [Insert Image/Mockup Here]
Use Cases
How businesses benefit from CallDefender
Actionable Call Risk Trends
Gain valuable insights into call patterns and risk trends to continuously improve security.
- Detect impersonation of government agencies or tech companies
- Flag suspicious financial requests or requests for personal information
- Identify social engineering attempts before they succeed
Scam Blocking
Protect your customers from malicious scams that could damage their finances and your reputation.
- Block known scam patterns like tech support scams
- Identify investment and cryptocurrency fraud attempts
- Detect and prevent gift card scams targeting vulnerable users
Spam Call Filtering
Improve call quality by identifying and managing unwanted spam calls on your network.
- Identify mass marketing calls and robocalls
- Flag calls using aggressive marketing techniques
- Detect calls with suspicious volumes or patterns
Who Benefits? Protecting Your Stakeholders
VoIP Retailers
Enhance your service quality and reduce customer churn by preventing unwanted calls.
Wholesale Carriers
Maintain network integrity and minimize fraudulent traffic across your infrastructure.
Enterprises using VoIP services
Secure your internal communications and protect employees from social engineering attacks.
Call Centers and Managed VoIP Providers
Improve agent productivity by filtering out spam and focusing on legitimate interactions.
Testimonials
Promote Trust, Reduce Abuse: A Win-Win
A few words on ASTPP which really deserves after delivered satisfactory results on customization we need which was really very complicated. By smiling face they accepted my offer and proves they are best. After using other billing switch, I lost some of my customers because of some lacking point but ASTPP make it completed. Hats Off Guys, keep it up!!!
Lior Elkabetz
IntercityIt was great experience by working with ASTPP team and for-sure in future too. They are very much pre-advance who believe to focus on client productivity very closely to make sure follow consistency. ASTPP Team approached me to upgrade by outdated version into latest version and gifted me high ROI. ASTPP is best softswitch I have ever came across because of it’s great UI, Smooth Billing Process and long reliability.
Georgios Larkou
Impact Tech LTDFirstly i will like to commend the ASTPP team for their commitment and their support for this product which has proved to be a real enabler for us as business. ASTPP Softswitch is an efficient, productive and powerful VoIP platform. It has enabled us stabilize our business growth and the prospects for the future looks very positive especially now that we are also rolling out with their Dialer APP. We are truly pleased with the solution are looking forward to building a stronger partnership with you guys. Thanks ASTPP.
Duke Ofori
TelafricFAQ
Intelligent Call Monitoring is an AI-powered security feature in ASTPP that detects and blocks spam, scam, and fraudulent VoIP calls in real time – helping you maintain secure and reliable communication channels.
Yes, Intelligent Call Monitoringoffers round-the-clock, automated fraud detection and prevention – ensuring your network is always protected, even during off-hours.
No, Intelligent Call Monitoring operates in the background with minimal resource usage, so it protects your system without compromising call quality or performance.
Absolutely! You can fine-tune thresholds, rules, and actions based on your specific fraud scenarios, giving you full control over your protection strategy.
