ASTPP Zoho Integration
Augment your customer relationship operations using CTI features within Zoho with ASTPP integration.
Tailored Zoho Integration
ASTPP, being one of the most flexible telephony platforms, supports different API integrations and solution integrations. Moreover, it can be easily integrated with any software. Zoho integration is another offering now available at the fingertips of the users of Zoho. Once the integration is completed, CTI features of ASTPP for SIP calling will be available within Zoho CRM.
This integration provides an extensive range of useful communication functionalities in the Zoho CRM software. It will show a complete communication details within Zoho to let agents use the required information based on context. ASTPP Zoho integration can empower sales, marketing, and customer relationship teams with excellent features that can save their time and improve returns. With an integrated solution, a business can leverage the features of inbound and outbound calling within the Zoho CRM to boost productivity, increase efficiency, avoid mistakes and discrepancies, and increase returns.
Key Features
CTI Features
Get access to major calling features of ASTPP within Zoho, in the form of a CTI popup, to enjoy seamless calling.
CDR display in CTI popup
Explore call detail reports of the last 10 calls or last N-number of interactions with your team in the CTI popup in Zoho to gain the required insight.
DTMF support
Access a complete dial pad within Zoho to make an outbound call and use other DTMF features to make business communication more effective.
Call management
Without leaving Zoho screen agents can manage inbound and outbound calls, which makes Zoho a perfect customer relationship management solution.
Click to call functionality
Enjoy click to call solution features in the Zoho CRM. On a mouse click to a lead or contact record, the system will generate an outbound call.
Blind call transfer
Transfer a call to a more skilled agent or manager to increase the success ratio with the blind transfer feature made available in Zoho.
Attended call transfer
Inform the manager or colleague before transferring a call to brief the case with the attended call transfer feature availed within the CRM.
Call mute and unmute
Enjoy the flexibility of putting a call on mute while looking for the required information for a client and unmute the call to discuss further.
Call hold and retrieve
Put a call on hold within Zoho with a single click to get necessary discussions with other extensions and retrieve the call to keep the customer informed.
Disposition Box
When a caller is converted into a lead or if it is an existing client, add a disposition message to refer to for future interactions.
Sync with SIP Device
On a mouse click, synchronize data of users stored in the Zoho CRM with SIP devices of ASTPP.
SIP status update
With the comfort of Zoho, make changes in the status of SIP devices using the CTI popup window availed of in the CRM.
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