The adoption of VoIP based communication solutions is unbelievable in the global market. This not only benefits end users, which can be individuals or businesses using VoIP-based solutions and services. But it also empowers entrepreneurs to launch different business channels to generate revenue, seize markets, and keep growing manifold. The class 4 and class 5 Softswitch solutions are majorly used by these providers because they help in following well-established business models. Many businesses already know the role of these VoIP Softswitch solutions and there are several articles written on the topic of class 4 vs. class 5 Softswitch. 

If you want to get deep down to understand the real difference between these two Softswitch solutions, then we also have covered a detailed comparison. And differences between the class 4 softswitch and class 5 softswitch. 

In this blog post, we will discuss important points to differentiate these two solutions in detail. It will help businesses choose the right solution and increase returns.

1. What is a Class 4 Softswitch Solution? 

This solution is also known as a wholesale Softswitch solution because it caters to the wholesale VoIP market. This software solution provides different call routing rules to provide long distance calling services to end users. Traditionally, the role of this switch was to provide cheap long distance calling. Thus, the only call distribution strategy this software had traditionally was LCR (Least Cost Routing). However, now businesses have started changing their expectations and demands from wholesale VoIP service providers. This has introduced multiple other call routing rules to broaden the role of this Softswitch and market for wholesale VoIP service providers. 

2. What is a class 5 Softswitch solution? 

This solution is referred to as a retail Softswitch solution because it caters to the retail VoIP market. It is, generally, used to provide business phone systems to businesses. This software offers numerous communication and collaboration features to meet the daily requirements of businesses at any scale. It is highly customizable to adapt to the evolving communication and collaboration needs of businesses.

3. Different Roles of Class 4 and Class 5 Softswitch Solutions 

The common role of these two Softswitch solutions extends beyond a single definition and should be universally understood. In fact, the first thing explained in any class 4 vs. class 5 Softswitch article is the role of these two VoIP solutions is their role. Knowing these details will help in understanding several other aspects of the business. It will also help in taking the help of a VoIP development company to build more sustainable solutions to target the retail or wholesale market. 

Aspect Class 4 Softswitch Class 5 Softswitch
Primary Role Wholesale call routing between carriers Retail call management for end-users
Target Market Large-scale VoIP providers, carriers Businesses and individual end-users
Call Volume Handles millions of concurrent calls Manages lower call volumes, focused on local calls
Key Features Least Cost Routing (LCR), interconnectivity, scalability Voicemail, call forwarding, IVR, conferencing, CRM integration
Focus Cost-efficient, high-volume international call routing Feature-rich user experience and customization
Security Basic security focused on carrier-level traffic User authentication, SIP registration, encryption
Integration Connects with multiple carriers and media gateways Integrates with UCaaS, CRM, and collaboration tools
Benefits Cost savings, global reach, high reliability, revenue generation Enhanced user experience, flexibility, localized solutions, security
Use Case Examples International call termination, carrier interconnect Business phone systems, hosted PBX services

Concluding Notes 

When comparing business or VoIP solutions, consider the bigger picture. The fundamental role of any software, including, but not limited to wholesale and retail Softswitch solutions, is widely covered. However, most articles fail to cover the core functionality and audience reach of these solutions.

We hope that this blog post has added to your knowledge mine and we have justified delving deeper into the role of these solutions than just offering overview details on the topic of class 4 vs. class 5 Softswitch. We have been offering both of these VoIP Softswitch solutions. If you are interested in using these solutions, contact us today.