ASTPP: A Smart Telephony Platform, has extraordinary features that can help businesses and VoIP service providers grow faster. The ASTPP community members keep on adding new features and enhancing existing features in each version release to benefit businesses. The recent version release of this platform is ASTPP enterprise 6.0. In this new version, there are multiple enhancements and additions to empower users of the ASTPP enterprise edition. From its popular add-on multi tenant IP PBX to its core solution, there are so many amazing features added to this platform. Other than the technical enhancements and new features, there are some really interesting communication related features that you must know because these features are all set to define the new business communication era.
To help you understand what these futuristic features are and how they can benefit your business, here is a brief of each crucial
New Feature in the ASTPP Enterprise 6.0
1. Call Barging
Businesses must communicate with customer support representatives during a live call to provide real-time training or handle a frustrated customer. This feature is commonly available in the call center software developed by the top VoIP development company, but it is not part of any multi tenant IP PBX platform.
ASTPP added a call barging feature in its latest release, allowing users to join ongoing calls and assist customer care or sales representatives in managing conversations effectively.
2. Intercompany Connection
The common use of a multi tenant IP PBX solution is to create tenant accounts and set up a centralized business communication network for all tenants. These tenants can be branches of these businesses or they can be the customers using features of an IP PBX solution for business communication and collaboration. In this case, there would come occasions when companies need to establish an interconnection.
Experience the Next Level of Business Communication with ASTPP’s PBX Features.
The latest version of ASTPP enterprise has added this feature to benefit the users of this platform and use futuristic business communication.
3. Better Time Condition Based Call Routing
The ASTPP multi-tenant PBX add-on offers holiday and time-based call routing, enabling customers to manage call traffic more efficiently and professionally. This feature helps businesses handle calls when no one is available to attend. It informs clients about unavailability and provides a genuine reason to keep customers engaged.
The latest version of ASTPP enhances time condition-based call routing. This improvement benefits businesses by offering a better and more engaging approach to handling clients when no agent is available.
4. Call Screening in the Ring Group
A business receives all types of calls, including some really important and priority calls that have to be attended by experienced executives. Some calls might be junk and can be avoided. Other calls may come from customers raising inquiries, allowing a junior staff member to handle the initial discussion. How do you determine the importance or purpose of these calls?
Read also:- How Can a Hosted PBX Solution Benefit Small Businesses?
This is made possible by the best VoIP experts of ASTPP by building a call screening feature for PBX users. This functionality is developed for the ring group feature. It will play the pre-recorded introduction of the caller to the business executives that are part of the ring group and the reason for calling to let business representatives decide who needs to attend the call first.
5. Queue Option in the Customer Login
Now, users can select call queues at the time of login to reduce hassle later on. This feature of the multi tenant IP PBX solution will boost performance and quality of service.
6. Voicemail to Email Feature Using SMTP
Voicemail to email feature has been part of the ASTPP add-on that offers an IP PBX solution with multi tenancy feature. The latest version of this platform, which is ASTPP enterprise 6.0 has also added an augmented functionality of voicemail to email feature using SMTP.
7. Automated Reports
Automation has become a necessary aspect of any business and VoIP telephony is not something different here. ASTPP calls itself a smart telephony platform. It uses smart algorithms and features to benefit users. Both enterprise and open-source VoIP platform users gain automation advantages from this software. The team has added some more automated reports to this list. The system will automatically generate and send these reports to the email addresses of the concerned people, leveraging the advantage of the best reporting features. They can use these reports to analyze different success metrics or performance KPIs (Key Performance Indicators) to make the required business decisions.
8. Enhancements
The features mentioned in this article include many changes and enhancements to the user interface, features, and user experience elements that provide a seamless experience for users of this multi-tenant IP PBX software
Concluding Notes
There are so many types of PBX solutions, including, multi tenant PBX systems, available in the market. Decide whether to strengthen your business communication or enhance the communication capabilities of your customers using your business phone services or hosted PBX solution.
ASTPP already has the most advanced multi tenant IP PBX solution with never seen before and rich features. ASTPP’s latest upgrade introduces cutting-edge features that will redefine business communication. Stay ahead and lead the way in this new era with our enhanced enterprise add-on.
Do you have an interest in knowing more about this multi-tenant IP PBX add-on or the ASTPP Enterprise 6.0 release?
Do you want to explore how ASTPP can benefit your business?
