Introducing iCallify Built by ASTPP’s Engineering Team to Power Modern Contact Centers
ASTPP, a carrier-grade VoIP billing software and softswitch platform trusted by 20,000+ telecom operators in 95+ countries, is expanding its portfolio with iCallify, a contact center solution designed to help telecom operators and service providers manage customer communications at scale.
ASTPP is widely used by telecom operators, VoIP providers, ITSPs, and wholesale carriers for services such as billing, rating, call routing, multi-tenant management, DID management, and SIP trunking. With iCallify added to its portfolio, service providers can now offer contact center capabilities alongside their existing telecom services.
Contact Center Capabilities
iCallify provides tools for both inbound and outbound customer communications. Its features include predictive and power dialing, IVR, automatic call distribution (ACD), call recording, real-time monitoring, analytics, WebRTC, CRM integrations, and omnichannel communication.
These capabilities can support a range of business functions, including customer service, sales, helpdesk operations, and outbound campaigns.
Built by the Same Engineering Team Behind ASTPP
iCallify is developed by the same engineering team behind ASTPP, bringing together expertise in billing, routing, and telecom infrastructure with modern customer engagement capabilities.
The solution enables service providers to launch and offer Contact Center, UCaaS, and Hosted IP PBX solutions under their own brand, giving them an opportunity to expand their communication service portfolio without introducing a separate technology provider.
New Opportunity for Multi-Tenant Operators
The addition of iCallify creates a new service opportunity for operators running multi-tenant businesses on ASTPP. They can offer contact center services to their downstream customers while continuing to manage their core telecom operations through the ASTPP platform.
This gives multi-tenant operators a new revenue opportunity by reselling contact center capabilities to downstream customers without adding a separate vendor or billing system.
Expanding the Communication Ecosystem
ASTPP focuses primarily on telecom infrastructure and monetization, while iCallify adds capabilities focused on customer interactions and contact center operations.
Together, the solutions cover a broader range of communication requirements, from VoIP billing and call routing to Contact Center, UCaaS, and Hosted IP PBX services.
For VoIP providers, telecom operators, MSPs, and other communication service providers, this creates an opportunity to offer a wider range of communication solutions under their own brand.
Supporting Evolving Business Communication Needs
As telecom operators and service providers look for scalable platforms to manage both communications and customer interactions, they are increasingly expanding beyond traditional voice services.
With iCallify, the ASTPP portfolio now covers VoIP billing, telecom management, call routing, multi-tenant communications, Contact Center, UCaaS, and Hosted IP PBX, giving service providers more options to build and scale their communication offerings.
