Introducing iCallify Built by ASTPP’s Engineering Team to Power Modern Contact CentersExplore iCallify
Version 7.3 EE
New Features
Intercom Group Module
Attendant-based intercom services, built under Applications. An inbound DID rings the Attendant, who blind-transfers the caller to a Member Device using a transfer code plus Intercom Code; a Recall Code lets members call back. A new billable service line for operators serving residential buildings, campuses and gated communities. View full documentation →
SIP Device Speed Dial
Per-device speed dial with a dedicated GUI. Codes use a star prefix plus two or more configurable digits and can be set from the customer portal or the handset via feature codes. Codes are isolated per device and still pass PIN, route and permission checks; legacy single-digit speed dial is unchanged. View full documentation →
PIN Management
Require a four- to eight-digit PIN before a device calls controlled destinations, set at account or device level with the device value taking precedence. PINs are collected inline or via IVR. Rejected calls are never charged, and the CDR records the PIN used, giving an audit trail on every chargeable call. View full documentation →
Outbound Rules
GUI-based control over which destinations a device may dial. Normal rules match on prefix and length; Emergency rules match exact numbers, are Admin-only, and are evaluated first, bypassing PIN, rules and billing so life-safety calls always complete. With PIN management, this closes a long-standing toll-fraud exposure on hosted PBX seats. View full documentation →
Voicemail Box in the Customer Portal
Customers manage device voicemail from My Account in their own portal: play inline, download, mark read or unread, filter by device, status, date or caller ID, and delete in bulk. The store is shared with FreeSWITCH, so nothing syncs back to the handset. Removes a common support ticket category and strengthens the hosted-PBX proposition. View full documentation →
Single and Multi Domain Mode
A PBX addon setting controls domain assignment at account creation. Separate (default) gives each account its own domain, with usernames unique per account; Shared puts all accounts on one Company Profile domain, with usernames unique system-wide and duplicate protection enforced. Cross-account calls use interconnect codes in Separate, direct dial in Shared. Backend-only, changed by ASTPP Support, and applies to new accounts only. View full documentation →
Configurable Call Recording Start Time
Choose when recording starts on calls with recording enabled: Ringing captures ringback plus conversation, Answer captures the conversation only. A simple way to meet differing jurisdictional requirements and cut storage on high-volume recorded traffic.
ANI Group Carrier Routing
Caller-ID-based rating and routing on the carrier side. Incoming ANIs are matched against configured group prefixes, and the active termination rate for that destination, trunk and ANI Group is applied, falling back to the default rate where none exists. Wholesale carriers can price and route the same destination differently by originating range, a direct margin lever on mixed A-Z traffic. View full documentation →
Improvements
Active, Upcoming and Purged Rate Status Badges
Origination and Termination Rate lists now carry Active, Upcoming and Purged status badges across the Admin, Sub-Admin, Reseller and Customer portals. Rate teams can see at a glance which rate is currently billing and which is scheduled to take effect, removing a frequent source of mis-rating during rate-deck changeovers. View full documentation →
Native XLSX Import for Rates and DIDs
Origination Rates, Termination Rates and DID management now accept Microsoft Excel (.xlsx) files directly, in addition to CSV. Carrier rate decks arriving as spreadsheets can be loaded without a conversion step, reducing both turnaround time and the formatting errors that conversion introduces. View full documentation →
DID Order and Billing Cycle Details
The DID module now exposes order and billing-cycle detail fields on the DID list and in exports, showing when a DID was ordered, when its current cycle started and when it next renews. Operators can reconcile DID revenue against renewals without querying the database. View full documentation →
DNC Account-Level Scoping
Do Not Call entries can now be scoped to a specific account rather than applying platform-wide. Resellers and customers see and manage DNC rules within their own scope, which lets operators run compliant suppression lists per tenant instead of maintaining one shared list. View full documentation →
DNC Temporary Ban Duration and Automated Expiry
DNC entries support a configurable temporary ban duration, and a scheduled expiry job now lifts those bans automatically when the period ends. Ban configuration is also available from customer fraud rules, and fraud rules can trigger DNC entries directly, so suspicious traffic can be suppressed for a defined window without manual cleanup afterwards. View full documentation →
Fraud Rules Interface and Alert Notifications
The fraud detection interface has been reworked with clearer block-action labels and the option to hide inactive rules, so operations staff see only what is currently enforcing. Fraud alert email templates have been updated, and duplicated fraud detection runtime files have been consolidated so the addon path is the single source of truth. View full documentation →
Redis-Backed SIP Registration Cache
On-demand SIP registration lookups against MySQL have been replaced with an event-driven Redis cache. Registration handling is materially faster under load, which matters most on platforms carrying large registered-device counts where registration storms previously pushed database load.
FreeSWITCH Scaling for Large Domain Deployments
A mod_xml_curl oversized-file condition caused by domain alias loops in sofia.conf has been resolved, removing a hard scaling ceiling on deployments running very large domain counts. Operators running hosted PBX at scale can now grow tenant counts without hitting the switch configuration limit.
Complete Multi-Language Translation Across All Portals
Multi-language translation support now covers all page types, menus and UI components across the Admin, Reseller and Customer portals, and previously missing or incorrect translations have been corrected. Operators serving non-English markets can present a fully localised portal to their own customers.
View full documentation →
Profit Field in the Provider Summary Report
The Provider Summary report now includes a profit margin field alongside existing trunk performance metrics. Margin by provider is visible directly in the report, without exporting and reconciling termination cost against origination revenue separately. View full documentation →
Trunk IP Column in Live Calls and Customer CDR Reports
A Trunk IP column has been added to the Live Calls report and the Customer CDR report. When a specific carrier IP starts degrading, operators can isolate the affected traffic immediately rather than inferring it from trunk names. View full documentation →
Public Download Links for Automated Reports
Scheduled reports now generate secure public download links that work without an active GUI session. Reports can be delivered straight into a recipient’s workflow or picked up by an external system, removing the need for a portal login just to retrieve a scheduled export. View full documentation →
Quick Search in the Customer Calls Report
Quick Search in the Customer Calls report now works across Country, Destination, SIP User, Caller IP, Call Type and Direction. Support teams investigating a disputed call can filter to it in one step instead of falling back to advanced filters. View full documentation →
Enhanced Addon Installation Flow
The addon installation flow now includes proper error handling and clearer feedback during install and uninstall. Failed installations report the reason rather than leaving the page in an indeterminate state. View full documentation →
Speed Dial Code Length Validation
Speed dial entries now enforce minimum and maximum length validation on the configured code, preventing conflicting or unroutable short codes from being saved. View full documentation →
IP Settings Added Through the API
IP entries created through the API now take effect in the same way as entries added manually in the portal. Integrators provisioning customer IP authentication programmatically no longer need a manual portal step to activate them. View full documentation →
Inbound Call Handling for Prepaid Customers
Inbound DID delivery to prepaid customer accounts has been corrected, so prepaid tenants receive inbound calls reliably under the same conditions as postpaid accounts. View full documentation →
MNP Lookup Database Configuration Labelling
The MNP Lookup addon section heading has been renamed to Database Server Configuration (MySQL only), making the supported database type unambiguous during setup. View full documentation →
Default Provider Account Expiry
The default Provider account expiry date is now set to a long-term future date, preventing default provider records from lapsing and interrupting carrier-side routing on long-running installations.
Reduced Platform Logging Volume
Excessive logging written to the ASTPP log directory has been curtailed. Disk consumption on busy platforms drops noticeably and genuine errors are easier to find in the remaining output.
Bug Fixes
Accounts and Customer Management
- Fixed the inability to delete reseller and customer accounts from the admin portal.
- Customer accounts can now be deleted when Required PIN is set to No.
- Fixed Customer Mass Create failing for prepaid accounts with a start_invoice_date database error.
- Customer accounts are no longer created when OTP validation fails with an “Invalid OTP” message.
- Fixed login failure for usernames containing special characters.
- Fixed the blank screen shown when opting a product into a sub-reseller account.
- Wildcard customer domains now display the correct customer logo and favicon.
APIs and Integrations
- Fixed the Invoice List API returning no data.
- The Customer Create API now honours maxchannels and cps values sent in the request body instead of falling back to defaults.
- The Origination Rate Create API now accepts different rate codes sharing the same effective date.
- Fixed the IP Settings API call failing when the same IP and prefix are used with different X-Headers.
- Customer account passwords and SIP device passwords now stay in sync in both directions, resolving API login failures.
- Resolved multiple UI redirection issues and a database error in the performance API.
Billing, Rates and Invoicing
- Fixed invoices not being generated after an upgrade from an earlier release.
- Advanced Search on Termination Rates now returns filtered results in the data table.
- Active, Upcoming and Purged badges now display correctly for both existing and newly created Termination Rate records.
- Termination Rate create and edit forms no longer reject “+” as a standalone strip value.
- DID renewal charge history now shows consistent renewal amounts across accounts.
- The customer portal top-up page now respects the Global Decimal Points configuration instead of always showing four decimal places.
- Fixed the incorrect “0000-00-00 00:00:00” date in Customer and Reseller CDRs when a rate group or rate is unavailable.
- Fixed the inability to add a destination code to a product package.
Calls, CDRs and Reports
- Fixed the Customer Call Report CSV export downloading as a blank file, and the equivalent failure in the reseller portal.
- Call Spy, Barge and Whisper now work on unbridged calls such as those sitting in an IVR or prompt.
- Fixed display and behaviour issues on the Monitoring → Registered SIP Devices page.
DID Management
- Fixed DID purchase failing due to a currency and balance validation issue.
- Corrected the insufficient-balance warning shown when a customer or reseller attempts to purchase or assign a DID.
- Fixed DID Quick Search not working with Provider, Country and related fields.
- Resolved Sub-Admin account selection and DID release issues.
- DID products no longer accept values longer than the configured length.
- Improved Purchase DIDs list performance in the customer and reseller portals, and fixed the My DIDs advanced filter for resellers.
- Fixed batch update not working for reseller DIDs.
- Resolved multiple UI and functional issues in DID monitoring.
- Multiple DID assignment no longer automatically enables advanced forwarding with SIP username destinations.
- DID-to-Local calls now complete on installations without the PBX addon.
Payment Gateways
- Fixed duplicate payment intents being created in the Stripe dashboard during top-up.
- Resolved the payment amount mismatch between Stripe and the ASTPP account recharge.
SIP Devices, PBX and Call Flow
- The #ACCOUNT_NUMBER# email template variable is now replaced correctly during SIP device creation.
- Fixed the duplicate dropdown appearing in SIP Advance Forwarding fields.
- SIP profile parameters are now deleted correctly instead of persisting indefinitely.
- Fixed IVR to Time Condition call flow failing for PSTN and SIP device destinations.
- The ringing tone is now captured in recorded audio when the recording mode is set to Ringing.
- Fixed SIP-to-SIP inter-domain calls via Interconnect Code failing with ORIGINATION_RATE_NOT_FOUND.
Interface, Localization and System Settings
- Fixed the terms and conditions iframe overflowing its popup container.
- Corrected language translation issues across the portals.
- Fixed the inability to delete a country record in the Country module.
- Reset to Default now works correctly in MNP Lookup settings.
- The Providers option now appears in Account section search for IP Settings and FQDN.
- The Force Trunk field configured in Origination Rates now appears in the Quick View section.
