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Role of Cloud Based Multi Tenant IP PBX Solution in Assuring Business Continuity and Disaster Recovery

  • May 3, 2023

Constant and ongoing communication is necessary for businesses. The VoIP-based solutions used by the companies help in enhancing user experience by offering feature-rich communication. A multi tenant IP PBX, which is hosted on a cloud platform can be a great tool. It not only provides excellent features to uplift communication and collaboration in a business, but it also has a vital tool to combat situations of on-site system failure. The cloud PBX solution is indeed the most reliable solution for businesses in the 21st century. Let’s explore how. 

Why Are Business Continuity and Disaster Recovery Necessary? 

In the past, businesses traditionally used a telephone line or a traditional PBX system, which they would set up on the premises of the office. Disasters can be manmade or nature-based, which interrupts various business operations. “For example, if a fire breakout occurs, it will damage the communication infrastructure and render the entire office staff unreachable. We are all aware of the COVID outbreak, which imposed lockdowns in the majority of parts of the world. It can make it impossible for team members to use the on-site communication infrastructure. 

There can be several different types of disasters, which affect business communication infrastructure. As we all know, when communication stops, it affects business continuity. The system must be recovered for customers to be able to reach out for support or attend to any sales leads. Even if the infrastructure is restored by tackling the disastrous situation, loss of data and files is a major concern. The business would lose sensitive and vital information, which further affects the sanity and growth of the business and may hamper business continuity. 

Role of Cloud Based Multi Tenant IP PBX in Assuring High Availability of System with Disaster Recovery

Cloud based multi tenant IP PBX solution is highly efficient in providing the most reliable system to businesses, so they can enjoy the high availability of the system. It can provide uptime of up to 99.95% with a service level agreement (SLA). Even in the situation of a nature-made or manmade disaster, it will provide business continuity. 

What is Cloud PBX Software?

To understand the astounding role of cloud multi tenant IP PBX software in offering reliable disaster recovery and business continuity, let’s first understand what a cloud based IP PBX solution is. 

A cloud PBX solution is a VoIP based private branch exchange (PBX) solution. It will provide a wide array of features related to communication and collaboration along with all the amazing benefits one can gain by using the VoIP based PBX system. The sentence in active voice would be: “They call it a cloud solution because they deploy it over a cloud platform. Cloud platforms provide remote and virtual hosting places to deploy any solution or infrastructure. Business communication solutions like a multi tenant IP PBX can be hosted on cloud platforms. These systems are not hosted on on-premises servers, so manmade disasters do not affect them. The system will not lose data because any disaster occurring at the office premises will leave the whole system untouched and unaffected.

Major Features of Cloud Based Multi Tenant IP PBX Solution

During a COVID outbreak, a nature-made disaster, businesses ensure continuity even when they can’t visit offices. The reason is the cloud multi tenant IP PBX software is hosted on remote platforms. It provides remote access to the software and all its features. Team members can use this solution from home, providing services to customers and attending sales inquiries.

The cloud based multi tenant IP PBX solution also has some useful features that help businesses ensure excellent customer experience along with disaster recovery and business continuity.  Some of the major features built by the top FreeSWITCH development company in this software are briefly explained here under: 

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Call Forwarding

You can forward calls to any extension or number, including team members’ DID or PRI numbers. We always attend to customer calls without any system issues. In case of a fire outbreak, the same employee answers when customers dial a predefined number.

Find Me, Follow Me

This feature forwards business calls to the next number in the chain until a team member answers or reaches the last number and the call goes unanswered. Three team members in the find me, follow me chain will receive the call sequentially, going through each number. If any team member attends the call, they will not forward it to the next number.

Ring Group

The find me, follow me feature and this feature share the same objective, but they operate on different phenomena. It sequentially rings all numbers until one of the team members answers the call. For instance, when a sales lead calls and there are five members in the sales team, the ring group feature will simultaneously ring the extensions or systems of all five members.

Hunt Group

An IP PBX solution also provides a feature to create groups of business team members based on their skills. We will direct calls to skilled team members based on call nature.

Concluding Notes

In conclusion, cloud PBX software keeps infrastructure and solutions for business communication intact even in case of any kind of disaster. The cloud-based communication solution offers various features for businesses to enjoy highly available phone solutions. 

We provide the best multi tenant IP PBX that can be hosted over any public or private cloud platform. We offer the software and help with hosting and disaster recovery setup. To learn more about our services, please contact us.