Join the ASTPP One stop solution Webinar!Join the Webinar

Support Packs

Features Pack 1 Pack 2 Pack 3 Pack 4 Pack 5
Hours 2 Hours 5 Hours 10 hours 25 Hours 50 Hours
Cost $150 USD $250 USD $450 USD $1000 USD $1750 USD
Validity 15 Days 1 Month 2 Months 3 Months 6 Months
Support by Ticket and Chat Yes Yes Yes Yes Yes
Training & Coaching No Yes Yes Yes Yes
Custom Developments No No Yes Yes Yes
Onsite Consulting* No No No No Yes
Buy Now Buy Now Buy Now Buy Now Buy Now
* Travel time billed; Travel expenses billed separately.

Get the ASTPP Dedicated or Group Training Program

Gain valuable hands-on experience with ASTPP alongside our team of ASTPP experts and unlock its full potential.


During our regular working hours, you can expect an average ticket response time of 15 minutes. However, please keep in mind that in certain instances, it may take slightly longer, but typically no more than 2 hours. 

Our support team will be available between 09:00 AM to 07:00 PM, GMT + 5.30 / IST Monday to Friday except on Indian public holidays. Here is the holiday list.

Yes, For more information, you can reach out to us via contact us or email us on 

Absolutely! We provide a range of retainer support plans tailored to suit your business’s specific needs and desired utilization. To learn more and get started, simply reach out to us through contact us or via email at 

You can get support by email or ticket or chat. We strongly recommend to create a support ticket for each incident 

To create a ticket, please visit or send an email to from your authorized email.

Please note: If Skype support is not available or not responding then consider no one is available to assist at the time. Do not wait for Skype support. Once a support person is available, you will get the answer.

Here is list of items which are not included the support pack:  

  • Training does not include showing back-end code, scripts or configurations 
  • Re-installation on another server 
  • No Splitting of services over multiple servers 
  • No version upgrades 
  • Configure any additional service or module on server 
  • Support using team-viewer or similar tools (If that is required then additional charge will be applicable) 
  • Support for any other ASTPP server 
  • Third party discussion or dealing 
  • Testing and bug fixing of your modifications 
  • Migration from one server to another server 

We highly recommend online training, but we are more than happy to accommodate on-site training upon customer request. 

Get in Touch

Ready to Get Started?

Once you fill out this form, our sales representatives
will contact you within 24 hours.
Business Running on

Countries Serving

Contact Us