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Why Technical Support Matters the Most for Class 4 Softswitch?

  • February 23, 2021

Class 4 Softswitch is the backbone of the VoIP industry. It traverses wholesale VoIP calls from its source to destination. Because of its mentioned trait, it is also known as a wholesale Softswitch solution. Usually, the class 4 Softswitch solution traverses international calls. As the main feature of this VoIP solution is routing calls from source to destination, the main features of this software are related to call routing.

Nowadays, class 4 Softswitch comes with GUI elements. It means anyone can use it with ease because of its user friendly interface. Everything sounds fine, right? Yes, everything is ok if you get technical support from the same vendor.

Let us share the top reasons which prove the necessity of getting technical support from the same vendor for your wholesale Softswitch.

1. Scaling up the software

The class 4 Softswitch is used to handle call routing for international destinations as mentioned earlier. Similar to other businesses, it also grows. To handle the increased customers and call volume, the software capacity has to be increased. For that, professional help will be required. The development company can do this job better than others and within less time. This can speed up the process of scaling up and reduce complexities. The solution offered by freelancers can overcharge you sometimes and might deliver an inefficient solution.

2. Handling a technical issue

If you face any technical issue with your class 4 Softswitch, you will need technical guidance. Again, nobody can know a solution better than the ones who built it. If your vendor offers technical support, you can opt for training or support services. It will be more efficient and accurate. Freelancers and communities in case of open source VoIP solution can help you, but again, nobody can do the expert job as its developers can. As it handles thousands of concurrent calls, you cannot take any risk with the quality of functioning.

3. Understanding untouched features or building ones

Each VoIP solution comes with amazing features, but you must be using only some out of all features. At a certain point, if you need to use an untouched feature and you do not know how to use it to maximize ROI, you again need technical support from experts. Likewise, if you need to develop a new feature for your class 4 Softswitch, then your vendor can do a better job. A freelancer or company would do nothing more than a patch. They will also take more time than your vendor as they are not as pro as your vendor is.


The class 4 Softswitch is a highly technical solution. It needs to be robust, reliable, scalable, secure, and feature-rich. An excellent and instant technical support is very much important. Vendors know the strengths of the software, so they can provide better, faster, and cheaper solutions compared to freelancers. Thus, getting reliable technical support from your vendor matters the most while using class 4 Softswitch.

We offer prompt support to our class 4 Softswitch users. Contact us to know more.