During our regular working hours, you can expect an average ticket response time of 15 minutes. However, please keep in mind that in certain instances, it may take slightly longer, but typically no more than 2 hours. 

Yes, For more information, you can reach out to us via contact us or email us on contact@astppbilling.org. 

Absolutely! We provide a range of retainer support plans tailored to suit your business’s specific needs and desired utilization. To learn more and get started, simply reach out to us through contact us or via email at contact@astppbilling.org. 

You can get support by email or ticket or chat. We strongly recommend to create a support ticket for each incident.  

To create a ticket, please visit https://jira.astppbilling.org/servicedesk/customer/portal/2 or send an email to support@astppbilling.org from your authorized email.

Please note: If Skype support is not available or not responding then consider no one is available to assist at the time. Do not wait for Skype support. Once a support person is available, you will get the answer.

Here is list of items which are not included the support pack:  

• Training does not include showing back-end code, scripts or configurations 
• Re-installation on another server 
• No Splitting of services over multiple servers 
• No version upgrades 
• Configure any additional service or module on server 
• Support using team-viewer or similar tools (If that is required then additional charge will be applicable) 
• Support for any other ASTPP server 
• Third party discussion or dealing 
• Testing and bug fixing of your modifications 
• Migration from one server to another server 

We highly recommend online training, but we are more than happy to accommodate on-site training upon customer request.