Whether you are a group of business users or an individual user of a VoIP calling card, you must be aware of the challenges and the pitfalls users face while using this VoIP driven communication tool. You can avail of this communication tool as prepaid or postpaid cards for communication from the VoIP service provider that offers international calling services.
To help you leverage a flawless and seamless calling experience, here are the top pitfalls and resolutions to those pitfalls.
Pitfalls and resolutions while using a calling card solution.
1. Poor call quality
Some of the common issues faced by VoIP communication tool users are as below:
- Jitter
- Latency
- Poor network or no service available
- Poor audio
- Poor video
- Call delays
These problems can be faced with any VoIP communication tool whether it is a calling card platform or class 5 Softswitch software, multi tenant IP PBX software, etc. The best VoIP service provider takes care of optimization to ensure the customer receives an excellent quality of the call.
Resolution
- To avoid aftershocks, you must clarify with your VoIP calling card provider about the quality of calls you expect before buying the card.
2. Inefficient billing
Even if there are highly reliable FreeSWITCH billing software solutions available, some providers tend to bill customers for services they have not used. It is common to get overcharged while using any VoIP service if your provider is dishonest.
Resolution
- Discuss the total cost of service along with the calling card to make sure that you don’t get charged for more than what you use.
- You can also ask for a complete bill at the end of the billing cycle to ensure you receive a breakup of the charges you will pay.
- You can inquire about the billing system your provider will use. Whether it is automated FreeSWITCH billing software or not can be inspected.
3. Forced upgradation
Some calling card resellers or providers maliciously provide cards that get expired before time. This leads customers to buy another card to continue using the international call services. While using VoIP cards for calling, no other app or software needs to be added unlike using the class 5 Softswitch software solution, which requires you to use a web app or a mobile or a PC dialer app. In some cases, the provider intentionally delivers a poor quality of the call. The intention behind these acts would be to increase upgrades, so the provider can make more money.
Resolution
- Discuss your plan, what is included in that plan, and the expiration date of the card that you will use.
- Check SLA and technical support provision from the provider.
Epilogue
The VoIP calling card has been a great and the most convenient tool to communicate across borders by international travelers or residents. To receive a seamless experience and efficient billing, it is necessary to check everything with your provider well in advance. You also need to check whether your service provider will bill you for any hidden charges or will not deliver the expected quality of service before signing up for any service.
Looking for more details about calling cards and their major features that can help providers to overcome common pitfalls?
Contact us
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Email contact@astppbilling.org
