PBX (Private Branch Exchange) has been one of the most important communication tools. This is the reason a majority of open source technologies include features of an IP PBX solution. The core features of Asterisk and FreeSWITCH offer wide-ranging features of the PBX system. Traditionally, only a few large enterprises were using this solution as a business phone system. But now, technology has started getting affordable for all. As a result, more businesses, including startups and SMBs, have started adopting the best tools for communication. Therefore, in this quest, the name of the Multi Tenant IP PBX Solution comes in first place.
Conventionally, the IP PBX software is used to offer only voice related features to support business calls and related functions. However, as businesses go through the transition phase, features of this software are also revolutionized now. Moreover, you will find a whole variety of features in this software, which you might not have even imagined. However, this is not a full stop. This software is one of the most popular communication tools among businesses and providers. Therefore, more and more innovations are taking place. Moreover, all new technology trends are getting incorporated into this system by the top VoIP software development companies.
In this blog post, we will talk about modern multi tenant PBX software and its revolutionary features. These features are defining the new future of business communication and collaboration. Thus, we will discuss all major details on this topic.
You must be excited to dive deeper into this subject matter. Therefore, without any further delay, let’s discuss more elements of this powerful VoIP communication solution.
1. What is an IP PBX System?
IP is an acronym of Internet Protocol and PBX is an acronym of Private Branch Exchange. IP signifies that data transmission takes place over internet protocol. Therefore, in simple words, IP indicates that communication is established over an internet line. PBX signifies a private network of telephone exchanges unified to build a complete business communication ecosystem. Therefore, in general, it acts as a gateway to facilitate two-way calling to businesses. Therefore, in simple words, it provides the features and functionalities to make outbound calls and receive inbound calls.
Certainly, the simplest definition of an IP PBX solution is this: A communication system with a private telephony exchange that enables communication over the internet. Moreover, there are several advantages of using IP telephony solutions like PBX. Certainly, one of them is cost efficiency. Moreover, it can reduce communication costs by up to 50% for businesses (Source).
2. What is a Multi Tenant PBX Solution?
A multi tenant IP PBX solution is the PBX system that enables IP communication for businesses, but with added tenant support. Using this software, you can create multiple tenants and assign and revoke features to these tenants. Each tenant account will operate independently. However, the main admin account will have complete centralized control over all tenant accounts. Therefore, in simple words, you can say that we are creating multiple sub-accounts.
For example, firstly, you set up an admin account for your business’s main office in New York. Secondly, you create tenant accounts for branch offices in Rwanda, India, China, New Jersey, and London. As a result, all these tenant accounts will operate independently and enjoy using assigned communication and collaboration features. Moreover, the main admin account of the New York office can assign and remove feature access to all tenant accounts. Additionally, more tenant accounts can be created as the business expands.
3. What are the Major Types of Multi Tenant Software?
PBX is a popular solution. Therefore, you can find three major categories of this communication solution. Additionally, each category has two different types of accounts:
Category 1: Technology Based
This category segments the stated solution based on the technology used to develop the software.
Asterisk Multi Tenant PBX Solution
A PBX solution that is developed using Asterisk as a core technology is referred to as an Asterisk multi tenant PBX solution.
FreeSWITCH Multi Tenant PBX Solution
A system that is developed using FreeSWITCH as a core technology is known as a FreeSWITCH multi tenant PBX solution.
Category 2: License Based
Depending on the license model of the software, it has two types as briefed below:
Open Source Multi Tenant IP PBX Solution
It is available under the GPL licensing model. As a result, it gives access to the code of the software along with the features. Furthermore, this solution is available for free.
Proprietary Multi Tenant IP PBX Software
This software is available with an enterprise licensing model. As a result, it gives access to the solution and its features. However, you cannot access its code. Moreover, you don’t get any rights on the code base. Additionally, you need to pay the license fee to use this software.
Category 3: Hosting Based
This category classifies the PBX solution based on the hosting model used for the software
On-premises
If you have an on-premises server setup and your software is hosted on these servers, it is known as an on-premises solution.
Cloud Based
If you host your multi tenant software on any of the cloud platforms, it is referred to as a cloud solution.
You must read one of our really interesting blog posts covering an important advantage of using cloud solutions. Certainly, this benefit is effective disaster recovery to assure uninterruptible business continuity. Therefore, read the complete blog to learn about the role of Cloud PBX for excellent business operations without any barricades even in the situation of failover, here.
4. What are the Revolutionary Features of this Platform?
As discussed earlier, the traditional multi tenant IP PBX software used to offer only voice related features. Certainly, this was necessary because this software was developed to empower business communication and collaboration. However, now this solution is much more mature and advanced in terms of features. Moreover, there is an amazing range of features available to augment the whole experience of any business using this software.
Let’s talk about some of these revolutionary features. Furthermore, to keep it simple for you to comprehend, we have classified these features into different categories based on the nature of the service.
Communication
Providing effective and rich communication features is a major goal of this software. Therefore, it provides a wide variety of communication and collaboration features. In addition to that, the beauty of this software is that it supports remote access. As a result, anyone can communicate across the globe from anywhere, at any time, without any access blockage. Isn’t it cool?
- Caller ID
- DOD (Direct Outward Dialing)
- DID (Direct Inward Dialing)
- SIP trunking
- Call routing
- Time conditions and Holiday routing
- IVR (Interactive Voice Response)
- Blind call transfer
- Attended call transfer
- Call forwarding
- Call mute
- Call unmute
- Call hold and retrieve
- Voicemail
- Dial by name directory
- Dial by extension
- Dial a number
- Emergency number dialing
- Speed dial
- BLF support
- DND (Do not Disturb)
- Conference Calling
Unified Communication
As mentioned earlier, multi tenant PBX software is not just a voice calling solution. Moreover, it is not just a business phone system. But it is a complete communication ecosystem for a business. Furthermore, it provides all outstanding functionalities to augment different business operations.
- Video call
- Instant messaging
- WhatsApp integration
- Social media integration
- CRM integration
- Web client
- Web phone
- SIP phone
- Audio and video conference
Call Center
As customer care is one of the vital jobs in a business, features of a call center solution become necessary to have. As a result, development companies have started offering crucial features of this software in the multi tenant solution.
- Advanced Call Distributor (ACD)
- Multiple call routing strategies
- Call queues
- Manual dialer
- SLA (Service Level Agreement)
- Call reports
Quality Control
In any business, maintaining a good Quality of Service (QoS) and good Quality of Calls (QoC) is a must. Additionally, it helps in enhancing customer care, marketing, and customer nurturing campaigns. Moreover, it also helps in sharpening the skills of business representatives and improves productivity.
- Live statistics
- Dashboards
- Call recording
- PBX monitoring
- Call logs
- Resource monitoring
- Fraud detection and alerts
- Control panel
- Whisper
- Barge-in
- Reports
Administration
The vital features to manage tenants and centrally administer the use of the software are part of the best multi tenant software. Therefore, it must have all vital administrative features.
- Gateway provisioning
- Extension provisioning
- IP Block list
- Remote management panel
- PIN based authentication
- User permissions
- Auto provisioning
- Phone provisioning
- Event logs
- Tenant management
Advanced Business Communication
Enterprise business communication features are necessary to meet advanced communication needs. Moreover, advanced business communication features meet these needs to boost efficiency for a business.
- DISA (Direct Inward System Access)
- SIP Forking
- Allowlist
- Blocklist
- Ring groups
- Auto attendant
- Auto call recording
- Custom prompts
- Visual voicemail
- Hot desking
- Intercom
- Voicemail to email
- Operator panel
- And more
5. Future Features of Multi Tenant PBX Platform
The quest to find even better and more efficient features for an IP PBX software solution with tenant support is still on. Therefore, several companies are investing in incorporating the latest trends and technologies in the software. For example, Artificial Intelligence (AI), Machine Learning (ML), Internet of Things (IoT), Augmented Reality (AR), and similar technologies are reshaping the features of this software. Some of the major advancements in this segment are listed hereunder:
- Smart IVR
- Chatbot
- Conversational AI
- Virtual meeting room with augmented reality
- Sentiment analysis
- And more
6. Popular use Cases of a Multi Tenant IP PBX Platform
There are several use cases of using this powerful solution in different types of businesses. Let’s discuss two popular use cases:
Business Phone Service Provider
A business phone service provider or a VoIP service provider uses a multi tenant solution. Moreover, it has an integrated billing system to offer communication and collaboration services. As a result, he can launch a revenue generating channel. Certainly, he can make more money.
Enterprise Business Network
A manufacturing company has multiple units spread across five different countries in the world. Therefore, the company sets up the multi tenant solution to provide rich communication features. Moreover, it offers a unified experience to all business representatives working across different locations. Additionally, the company can administer and control the communication system of all business units.
Concluding Note
In a nutshell, communication is a basic need of any business and VoIP based solutions meet these communication needs. An IP PBX has been one of the most powerful and useful communication tools for businesses. As a result, thousands of users use this software to collaborate with their on-premises and distant colleagues. Moreover, it is useful in managing inbound and outbound communication with customers, hot leads, partners, and more.
The popularity of the IP PBX system is massive. Certainly, this gives enough encouragement to development companies to find the best features for this software. Already many companies have developed the most advanced multi tenant solutions. Moreover, several companies are putting resources into research and development to add further advanced communication and collaboration features. As a result, we have the most advanced multi tenant IP PBX solutions available at our disposal. These solutions are way beyond just voice. In addition to that, they have digital communication features and unified desktops. Furthermore, there are several outstanding features, which we discussed in this blog post. Moreover, several other advancements are just around the corner.
We offer the best multi tenant IP PBX solution with wide ranging features and an integrated billing system to meet tailored business communication needs. To learn more about our software and get a free demo, contact us.
