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Post Details

Convergent Billing Advantages for Telecom Operators and End Users

  • October 17, 2022

ASTPP has been renowned for its smart open source VoIP billing solution for many years. Over the course of time, the team ASTPP invests in adding added features and incorporating technology advancements to benefit its users. The convergent billing solution for telecom operators and end users is one of the fruits yielded by the hard work and smart work of the community and the official team of ASTPP developers. 

There are several advantages of this convergent VoIP billing software for any business that uses it, including, but not limited to end users and operators. Let’s explore the top advantages of this system.

(1) Elimination of redundant records or data

The convergent VoIP billing solutions are popular for identifying duplicate records and data in the system and eliminating them. This helps in saving the business in a real sense as now telecom operators don’t need to worry about duplicate data storage and processing leading to several errors and inaccuracies. 

On the other hand, end users don’t need to worry anymore about security concerns due to stolen information used by hackers. It also bypasses the issues of inaccurate billing and invoicing.

(2) Minimized errors in invoicing and billing

ASTPP convergent billing solution is popular because of its accuracy and efficiency. It automates the whole process and ensures error free billing and invoicing. Convergent billing introduces the notion of individual itemized billing for end users. This eliminates the risk of transaction value level errors or complicated outbound calling structure level errors. This mode of billing also shows an outbound call overview to give a better view of the usage to the end users to get the assurance of error free billing and invoicing.

(3) Improved customer experience

High customer satisfaction is necessary for each VoIP development company or VoIP service provider company to beat the competition and boost customer retention rates. Believe it or not, convergent VoIP billing solutions can contribute to that as well. It can predict customer queries and keep the data ready for the customer service team, so without wasting much time, the customer care team can answer client queries. This helps in boosting customer satisfaction and creates a win-win situation for both telecom operators and end users. 

(4) More regulated tariff changes

Change in tariff on a regular basis is common in the VoIP industry and in some cases, the VoIP service providers change it more frequently. The convergent VoIP billing software can make this transition very smooth to keep clients and operators happy. It lets customers receive transparent billing models and it lets operators eliminate the hassle of going through the transition process. 

Concluding notes

Whether using a proprietary or an open source VoIP billing solution, the use of the best features and advancements in technologies is a must. The convergent billing solution is the new trend in this industry. The beauty is it benefits not only the telecom operators, but also end users. This creates a win-win situation, which is why using it becomes necessary. 

ASTPP provides convergent billing to its community and enterprise users. To know more about it, contact us.