When you are designing a comprehensive VoIP business, not only the best infrastructure but the best VoIP solutions are also required to ensure achieving the expected success rate. In the case of a long distance VoIP network and business, there are two important features used from two or one full-scaled platform, which is routing and billing. Routing and billing are two different solutions for that you will need a class 4 Softswitch or any other solution to access routing features and a VoIP billing software solution to access billing related features.
Along with long distance calls, in many other VoIP businesses as well billing and routing are used heavily to support the whole business model such as SIP trunk software. The service providers completely rely upon the model of billing customers based on the call routing strategies they use. Thus, these two features are very much important to run certain businesses like wholesale VoIP, call termination, call routes, DID solution, calling card solution, etc. In each of these solutions, the selection of call routing strategy will be the reason for billing a client.
Let’s understand with an example, that the least cost routing (LCR) is a known and vital call routing strategy available in the class 4 Softswitch solution. This routing feature looks for rates of all routing channels and compares the rates to identify the VoIP channel that is the cheapest. The cheapest call termination route gets selected to route the call to the destination. Here, the customer is charged the lowest rates for call routing. This is great in the case of high volume calls or cheap call rates being a necessity for any certain reason. On the other hand, there is another call routing strategy called priority calling. This strategy will ensure that as soon as a call from this customer is received, the call has to be treated as the most priority call. It should be routed immediately or as soon as possible via any route that can deliver excellent call quality. The priority call routing obviously costs high as the customer receives the VIP treatment,
The VoIP billing software will have tariffs and rate plans created for each of these call routing rules along with other charges such as taxation, monthly fee, support service, etc. The billing system will create invoices for clients depending on the usage of the system by keeping track of each call routed by the system such as a SIP trunk software solution. Similar to routing, the whole process of billing will be automated by a VoIP billing solution.
Routing and billing are two sides of a coin for a VoIP business that offers call or VoIP traffic routing services. Usually, software providers integrate a VoIP billing solution into the routing software, so both can work in a harmony. But, smart telephony platforms like ASTPP will provide both routing and VoIP billing software solutions as an integrated platform. This will streamline processes and optimize the workforce. Let us explain in more detail about the billing and routing features and how it works in harmony in our smart telephony platform, ASTPP. To initiate the discussion, contact us