A VoIP system is easy to use and you can, in fact, also use VoIP service if you don’t want to buy a VoIP system. The VoIP service providers and business VoIP providers have made VoIP implementation easier, but still, some challenges need to be tackled.
Top 5 VoIP implementation challenges and along with the tips to resolve them.
1. VoIP system development
To use VoIP call or IP PBX, one needs to develop the software. To develop a VoIP system, one needs experience in coding and using technologies like Asterisk, FreeSWITCH, VoIP SIP RTP, etc. This can be the biggest challenge for non-technical people.
You can use a readymade VoIP system such as an open-source telecom billing system or open-source VoIP PBX software made available by the VoIP service providers. In this case, you won’t need to develop the software.
2. VoIP system installation
Installation of any VoIP system, whether it is a VoIP PBX or a FreeSWITCH billing system, needs technical knowledge. One needs to know how to set up servers, networks, high availability clusters, etc. Even if an open-source VoIP PBX is ready to use the product, it has to be installed correctly. All this can be too technical for non-technical people and make the installation process quite challenging.
Solution: Take the help from the official community offering an open-source telecom billing system or VoIP providers that offer software and installation services.
3. Replacing the existing system
Before getting any VoIP system from one of the best VoIP service providers, the business or end-user must have a system in place. When the existing system needs to be replaced with an advanced VoIP system, it again needs the expertise of migration. Migration can reduce the loss of data and in some cases, it also helps in using some of the infrastructure pieces.
Solution: The top business VoIP providers not only provide the VoIP system but also offer migration and consultation. They can benefit you with their years of experience to switch from the existing system to the VoIP system.
4. Quality of the call
One of the commonly faced challenges with a system that offers VoIP calls is the poor quality of the call. Packet loss in voice traffic is quite common. The delay is also another common challenge faced by people using PBX or any other VoIP system for VoIP calls.
Solution: Using the best VoIP system and high bandwidth internet can resolve this challenge.
The VoIP system uses SIP VoIP to conduct calls. It means a VoIP call is conducted on internet protocols. As it is traversing on internet lines, it is prone to hack attacks. Security is often a major concern in the case of using VoIP calls.
Solution: The business VoIP providers often add extra security mechanisms in the VoIP system to help their users overcome security issues.
We are one of the leading business VoIP providers and can help you resolve these and many other VoIP implementation challenges. Contact us for more details.