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VoIP Softswitch – Changing The Dynamics Of Telecommunication Industry

  • March 23, 2022

The VoIP telephony industry uses an array of VoIP solutions to meet day to day communication needs of different industry verticals and end users. The VoIP Softswitch is one of the top telephony software solutions that are used in the telecommunication industry other than the omnichannel customer service software. The software version of the switch has transformed the way the whole telecommunication industry operates and grows.

1. Two solutions make the whole communication infrastructure

There are 5 different types of a switch provided by the top VoIP Softswitch providers, but two of them are the most popular:

  1. Class 4 Softswitch software
  2. Class 5 Softswitch software

These two solutions are used in close coordination with each other to provide end to end communication. The class 4 Softswitch solution routes call to the international destinations from source to destination in a massive volume. While the class 5 Softswitch solution is used to provide end to end calling and instant messaging services with a host of features.

These two solutions meet all communication needs of the end users and provide a revenue generation channel to the VoIP service providers.

2. Integrated billing Softswitch solution

The VoIP Softswitch platforms often have integrated VoIP billing solutions.  The billing system simplified multiple processes such as:

  • Product offering creation
  • Rate card creation
  • Package assignment
  • Discount calculation
  • Cost per add-on
  • Taxes
  • And more

The modern open source telecom billing solutions integrated into the retail or wholesale Softswitch will automate Softswitch billing. This changes the customer relationship dynamics. A business doesn’t need to put a whole set of manual resources for billing and invoicing.

3. Insightful reports

The VoIP Softswitch solution providers build the Softswitch solutions with analytics and reporting facilities. Each modern integrated billing Softswitch solution provides details of customer wise usage of the platform, billing reports, performance reports, and multiple other reports.

All these data and analytics provide an insightful look at the driving factors of the business. This data can help in making major business decisions.

4. Reduce expenses

The retail and wholesale Softswitch solutions are software products. Thus, they don’t need heavy infrastructure and gigantic investment for setup and maintenance. Moreover, the cost per call is cheaper with VoIP calling. This helps VoIP service providers to reduce expenses and even offer cheaper calling services.


Class 4 and class 5 Softswitch software solutions have given access to the most profit making channel for revenue generation to the best VoIP service providers. By using these platforms, the VoIP companies have started covering several geographical areas and delivering exceptional services.

The end users can benefit from cheap calling services and highly accurate and precise billings. This helps them enjoy the power of telecommunication without worrying about the intricacies of SIP calls.

The on-premise and hosted Softswitch solutions can meet the needs of both service providers and end users, which has defined new milestones of success and the customer experience in the telecommunication industry.

Are you interested in using any of these VoIP Softswitch solutions?

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